Privacy Policy for The Urban Carrier
Last Updated: September 01, 2025
The Urban Carrier (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.theurbancarier.com (the “Site”) or make a purchase from us.
Please read this privacy policy carefully. By using our Site, you consent to the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us and automatically when you use our Site.
- Personal Information You Provide: When you make a purchase, create an account, or contact us, we collect:
- Name
- Shipping and Billing Address
- Email Address
- Phone Number
- Payment Information (handled securely by our payment processors, not stored on our servers)
- Information Collected Automatically: When you visit our Site, we automatically collect:
- Log Data: Your IP address, browser type, operating system, referring URLs, pages visited, and dates/times of access.
- Device Information: Information about the device you use to access our Site.
- Cookies & Similar Technologies: We use cookies (small data files stored on your device) to enhance your experience, analyze site traffic, and personalize content. You can adjust your browser settings to refuse cookies, but this may limit your ability to use some features of our Site.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including sending you tracking information.
- To communicate with you about your account, orders, and customer service inquiries.
- To send you marketing and promotional communications (with your consent, where required by law).
- To improve, personalize, and optimize our Site and your shopping experience.
- To prevent fraud and enhance the security of our Site.
- To comply with legal obligations and enforce our Terms & Conditions.
3. How We Share Your Information
We value your trust and do not sell your personal information to third parties. We may share your information with:
- Service Providers: Trusted third parties who assist us in operating our website, conducting our business, and serving you (e.g., payment gateways, shipping carriers, email marketing services). These parties are obligated to keep your information confidential.
- Legal Compliance: When required to do so by law or in response to valid legal processes (e.g., court order, subpoena).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
4. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: The right to request copies of the personal data we hold about you.
- Correction: The right to request that we correct any information you believe is inaccurate.
- Erasure: The right to request that we erase your personal data, under certain conditions.
- Objection to Processing: The right to object to our processing of your personal data, under certain conditions.
- Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided at the end of this policy.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us.
7. Security of Your Information
We implement a variety of security measures, including SSL encryption, to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
9. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Email: contact@urbancarrier.com
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
The Urban Carrier
Ground Floor, 16-2-840/c, Sayeedabad Road,
Sapota Bagh, New Malakpet, Hyderabad,
Telangana – 500059
Email: contact@urbancarrier.com
Phone: +91 98765 43210