Return & Refund Policy for The Urban Carrier
Last Updated: September 1, 2025
We want you to love your purchase from The Urban Carrier. If you are not completely satisfied, we are here to help.
3.1 Returns & Exchanges:
We accept returns and exchanges for items in their original, unworn, unwashed, and undamaged condition with all original tags and packaging attached within 15 days of delivery.
- Final Sale Items: Items marked as “Final Sale” are not eligible for return or exchange.
- For hygiene reasons, footwear (unless defective) and pierced earrings cannot be returned or exchanged.
3.2 Return Process:
- Contact our customer care team at contact@urbancarrier.com or +91 98765 43210 within the 15-day window to initiate a return. Please provide your order number and details about the product you wish to return.
- We will provide you with a Return Authorization Number and instructions on where to ship the item.
- Pack the item securely in its original packaging and include all tags. Mail the product to the address provided. We recommend using a trackable shipping service.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund/exchange.
3.3 Refunds (if applicable):
Upon approval of your return, your refund will be processed to the original method of payment within 7-10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
3.4 Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange a non-defective item for a different size or colour, we recommend processing a return for a refund and placing a new order.
3.5 Shipping Costs for Returns:
The customer is responsible for the return shipping costs. Shipping costs for the original order are non-refundable.
3.6 Damaged or Defective Items:
Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at contact@urbancarrier.com. We will arrange a free return and replacement/refund for you.
3.7 Sale Items:
Only regular priced items may be refunded. Sale items are final and cannot be refunded, only exchanged if found to be defective.
3.8 Gifts:
If the item was marked as a gift when purchased, the refund will be issued to the original purchaser.
3.9 Contact Us:
For any questions regarding returns or refunds, please contact us:
Email: contact@urbancarrier.com
Phone: +91 98765 43210
Mail: The Urban Carrier, Ground Floor, 16-2-840/c, Sayeedabad Road, Sapota Bagh, New Malakpet, Hyderabad, Telangana – 500059.